Thread detail
Spring cleanup scheduling
This page is the CRM-grade wrapper around the inbox: customer context, AI state, escalation notes, and durable event history tied to the thread clients care about.
Inbox UX
Chatwoot
Workflow brain
Inngest
State store
Postgres
B&W Outdoor · Alison Marks
Timeline
Alison MarksApr 22, 2026, 12:55 a.m.
Do you have anything next Thursday afternoon?
B&W AIApr 22, 2026, 12:56 a.m.
Yes — I sent over the booking link with two open windows for Thursday afternoon.
Alison MarksApr 22, 2026, 1:12 a.m.
Booked. Thanks.
AI + ownership
Control state
Statusresolved
Assigned ownerAlex
AI modepaused
Why this matters
This state should live in Postgres even if Chatwoot handles the thread UI. That keeps escalations, business rules, and client-level AI policy in Osprey’s control.
Lead memory
Contact context
Phone: +1 701-555-0137
Source: Website form
Intent: Checking spring cleanup availability
springcleanup
Pilot ops
Next actions
- • Mirror Chatwoot conversation ID into local DB row.
- • Record every AI reply reason code for later review.
- • Store takeover cause so pricing-heavy threads can train the rules.
- • Sync booking or CRM note outcomes back into the thread sidebar.